111win Frequently Asked Questions

No. Each person is only allowed one active account on 111win. Creating duplicate accounts is against our Terms and Conditions and can result in all linked accounts being suspended. If you have lost access to your original account, contact our support team via live chat and they will help you recover it without the need to create a new one.

First check that caps lock is off and that you are entering the exact mobile number or email you registered with. Passwords are case-sensitive. If you still cannot get in, contact our 24/7 support team via live chat — they can verify your identity and restore access quickly. For more detailed guidance, visit the Login page.

Once logged in, go to your account settings section. From there you can update your password, contact details and notification preferences. If you cannot access your account to make these changes, our support team can assist you after verifying your identity. Always use a strong, unique password that you do not use on any other platform.

Yes. 111win is fully optimised for mobile browsers on both Android and iOS. You do not need to download anything — just open your phone browser, go to 111win.wine and log in. You get the full experience including sports betting, Game Lobby, deposits and withdrawals. Visit the Platform page for more information on how 111win works across devices.

111win supports a range of Pakistani payment options. You can deposit using JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and mobile wallets. All deposits are processed in PKR so there is no currency conversion. Head to the Deposit page to see the current available methods and minimum amounts.

Most deposits via JazzCash, Easypaisa and Raast are reflected in your account balance within a few minutes. Bank transfers may take a little longer depending on your bank. If your deposit has not appeared after 30 minutes, contact our support team with your transaction reference number and they will investigate promptly.

Minimum deposit amounts vary depending on the payment method you choose. You can find the specific minimum for each method on the Deposit page. 111win keeps the minimums accessible so Pakistani players can start betting without needing to top up large amounts at once.

All transactions on 111win are protected by 256-bit SSL encryption. Your banking and payment details are never stored unprotected and are never shared with third parties. Each payment method follows its own security protocols — JazzCash and Easypaisa use PIN-based authorisation, so only you can approve the transaction from your mobile.

Yes. PSL is one of the most popular betting markets on 111win. You can bet on match winners, top batsmen, total runs, player performances and many other markets during each PSL season. In-play betting is also available so you can place bets while a match is in progress. Visit the Sports section to see all available cricket and PSL markets.

While cricket — including international T20, Test matches and PSL — is the main focus, 111win also covers Football, Esports and other international sporting events. The full list of available sports and competitions is in the Sports section. Markets are updated regularly based on the live sporting calendar.

Log in to your account, go to the Sports section or the Bet page, choose a sport and event, then click the market you want to bet on. Your selection will appear in your bet slip. Enter your stake in PKR, check the potential returns shown and confirm the bet. Your remaining balance updates immediately after placement.

In-play betting lets you place bets on a match while it is actually happening. Odds update in real time based on what is going on in the game — so if a wicket falls or a team scores, the odds shift accordingly. It makes watching cricket and PSL matches much more engaging. The live markets are available in the Sports section during active matches.

The Game Lobby includes a wide selection of Slots, Live Casino tables with real dealers, instant win games, and Esports titles. You will also find Fish Games — a popular arcade-style category that many Pakistani players enjoy. The full catalogue is accessible once you are logged in to your account.

Yes. All games in the 111win Game Lobby use certified Random Number Generator (RNG) technology to ensure outcomes are random and unpredictable. Live Casino games are streamed from professional studios with real dealers and are subject to independent oversight. The RTP (Return to Player) percentage for each slot or game reflects the long-term average payout rate for that title.

Fish Games are arcade-style shooting games where you aim at fish and sea creatures moving across the screen. Each fish has a different points value and your winnings depend on how many you shoot down before your session ends. They are easy to pick up, visually entertaining and have become a popular alternative to traditional casino games. Find them in the Fish Games section.

Log in to your account, go to the withdrawal section in your account dashboard, choose your preferred payment method and enter the PKR amount you want to withdraw. Withdrawals are sent back to the same method you used to deposit wherever possible. Make sure your account details are fully verified before requesting a withdrawal to avoid delays.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically the fastest. Bank transfers may take one to three working days depending on your bank. If your withdrawal has been pending longer than expected, contact support with your withdrawal reference and the team will look into it right away.

A withdrawal may be declined if your account is not fully verified, if you have an active bonus with wagering requirements that are not yet complete, or if the withdrawal amount is below the minimum threshold. If you are unsure why your request was not processed, contact our support team — they will explain the reason and guide you on the next steps.

111win offers a welcome bonus for new registrations. The current offer and its full terms — including minimum deposit, eligible games and wagering requirements — are listed on the Promotions page. Always read the bonus terms before claiming to make sure the offer suits how you plan to play.

Wagering requirements specify how many times you need to bet your bonus amount before the winnings become withdrawable. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place bets totalling PKR 10,000 before you can withdraw. Not all games contribute equally — slots typically count more towards the requirement than live table games. Check each bonus terms on the Promotions page for the exact breakdown.

Yes. During Pakistan Super League season, 111win typically runs dedicated promotions including enhanced odds, cashback on cricket bets, free bet offers and special PSL tournaments. These are time-limited and only visible to logged-in members. Keep an eye on the Promotions page during PSL and T20 season so you do not miss out.

Once logged in, go to your account settings and look for the Responsible Gaming tools. You can set daily, weekly or monthly PKR deposit limits. Once a limit is set, you will not be able to deposit beyond that amount within the chosen period. This is a useful way to keep your gaming spend within a budget you are comfortable with. More tools are described on the Responsible Gaming page.

Yes. The self-exclusion option in your account settings lets you take a break from the platform — from a short cooling-off period to a longer self-exclusion. During a self-exclusion, you will not be able to log in, deposit or place bets. If you feel your gaming is no longer staying within healthy limits, using this tool is the right step. Visit the Responsible Gaming page for full details.

Yes. 111win is strictly an adults-only platform. You must be 18 years of age or older to register, deposit and play. Age verification may be requested as part of the account review process. If you are a parent or guardian, please ensure that minors in your household do not have access to your account or device while you are logged in.